Return & Refund Policy

This page contains placeholder policy content and should be reviewed before launch.

Last updated: 27/7/2026

This Return & Refund Policy explains how IVALO handles returns, refunds, damaged items, incorrect orders, and exchanges. This content is placeholder copy for a UAE-based luxury perfume ecommerce website and should be reviewed before launch.

1. Business Information

Brand: IVALO

Company Legal Name: Ivalo perfumes

Contact Phone:+971 50 386 0540

2. Return Eligibility

Customers may request a return within [Insert Refund / Return Window, e.g. 7 or 14 days] from the date of delivery, subject to the conditions below.

To be eligible for return, products should generally be:

Purchased directly from the IVALO website
Unused, unopened, and in original condition
In original packaging, including any seals, boxes, labels, and accessories
Accompanied by proof of purchase or order number

Final return eligibility rules should be confirmed before launch.

3. Opened or Used Perfume Policy

Because perfumes are personal care and fragrance products, opened, sprayed, used, damaged, or tampered-with items may not be eligible for return or refund for hygiene, safety, and product integrity reasons.

Exceptions may be considered where the item is proven to be defective, damaged during delivery, or incorrectly supplied by IVALO.

4. Damaged or Incorrect Items

If an item arrives damaged, leaking, defective, or different from what was ordered, customers should contact us within [Insert Reporting Window, e.g. 24–48 hours] of delivery.

Customers may be asked to provide:

Order number
Photos or video of the damaged or incorrect product
Photos of the packaging and shipping label
A short description of the issue

After review, IVALO may offer a replacement, exchange, refund, or other suitable resolution.

5. Refund Processing Timeline

Approved refunds will be processed to the original payment method where possible. Refund processing may take approximately [Insert Processing Timeline, e.g. 5–10 business days] after the returned item has been received and inspected.

Additional time may be required by banks, card issuers, or payment providers.

Shipping fees, cash handling fees, customs duties, gift wrapping, or other service fees may be non-refundable unless otherwise required or approved.

6. Exchange Policy

Exchanges may be offered for eligible unopened products, subject to stock availability and final business approval.

If the requested exchange item is unavailable, IVALO may offer store credit, refund, or another suitable option. Any price difference, delivery charge, or collection fee should be confirmed before processing the exchange.

7. Return Shipping Costs

Return shipping costs are the responsibility of [Insert Policy: customer / IVALO / case-by-case], unless the item was damaged, defective, or incorrectly supplied by IVALO.

Return courier partner: [Insert Courier / Shipping Partner]

Return address: [Insert Return Address]

8. Non-Returnable Items

The following items may be non-returnable unless defective or incorrectly supplied:

Opened or used perfumes
Products with broken seals
Gift cards or promotional items
Personalized or limited-edition items, if applicable
Products purchased from third-party retailers
Items returned after the approved return window

9. Contact Instructions

To request a return, refund, or exchange, please contact us before sending any item back.

Phone / WhatsApp: +971 50 386 0540

Required subject line: Return Request – Order #[Insert Order Number]

Please include your order number, reason for return, product name, and supporting photos where relevant.

10. Policy Updates

IVALO may update this policy from time to time. The latest version will be available on this page.